Build trust in a bot by turning observed runs into skills

Transcript

Transcribed by machine (Whisper) from the episode’s audio, so a word may be off here and there.

1. 39:34

   I think the general thing for me is, yeah, you don't have to use PSAC or anything, but But I think there is something to do with skills. And I talk about this a bunch, but I think it ultimately comes back to trust, right? How much trust are you willing to give your agent or your bot to be able to do a task for you? Yeah. And I think one thing I always try to encourage people to do, you know, whether you're a pstack user or not is to actually spend the time to sort of observe the bot or agent doing the work and then you course correct it but then at the end of the the conversation you turn that into a skill right you you turn it into a reusable skill so for example i don't know maybe you have um a skill for or you you ask your bot to you know fill up an expense report form right based on and go through all of my expenses this month

2. 40:28

   and put it all into the expense tool, find the receipts from my email, blah, blah, blah. And once you've kind of iterated a lot on that first loop, you want to be able to get your skill good enough to the point where you can do like slash expense report, and it just does it well, right? And when you've gotten to a point where you can just do like a one shot, you just say slash expense report, and it just does the thing for you, then it actually gives you much more confidence to walk away and say, okay, now you can just go off and automatically set up a routine.

3. 41:04

   Every time I have a new email come in that has a receipt, automatically file this report for me. And you don't have to babysit it as much. But I think there's no secret to that, in my opinion. Whether it's doing design work or engineering work or life admin work, it all comes back to how much trust do you have in your bot. And if you don't trust it yet, then, you know, there are things like skills, you know, prompting that kind of really help you build that trust.

4. 41:38

   But yeah, I think you need to, it has to be kind of gradual. It's very hard to get someone to, you know, who's maybe never used a bot before or they don't have a lot of skills set up and then say, okay, now just, you know, you can walk away. Of course, you're not going to be able to trust it, right? because they haven't seen it through what it can do. But once you've done it once or twice with the agent, and you know that they can repeat that, then you can actually free yourself up and go do other things, right?

5. 42:05

   Because now you can trust your bot will do the right thing. Okay, so I guess last question is, if I just download GrockBot, then it sounds like the steps are maybe set up a bunch of bots for your manual workflows, go through them manually, and then if you get in a comfortable state, tell them to build a skill, and then eventually serve some routines